Conditions General information on Internet shopping You can safely pay online through our online booking system. All payments are made through a secure server which is approved by Nets and TELLER. You can read more about secure online payments at the following websites: www.betaling.dk and www.fdih.dk. Order While you book, we reserve the selected rooms to you in ten minutes. If you do not complete the payment within ten minutes, the rooms will be released and your reservation will be canceled. Prices and payment All prices are in Danish kroner (DKK) including VAT. The payment in our online booking is made by using a debit card - the supported card types shown in the map displayed logos. Pay card can be imposed on a fee - size will appear when selecting the type of card. The payment for the stay deducted from your account at the end of the booking. After payment, your browser redirected to a receipt where all data provided in connection with your order and payment appears. The receipt will also be sent to the email address you provide when ordering. Cancellation and money You have the option to cancel your booking the following conditions: • All stays can be canceled until arrival. • If canceled refunded in full, minus the fee of 100,00 kr .. Cancellation must be in writing and should be sent to us by. email or mail. Registration of information We register your name, address, e-mail and other information given in connection with your order in our customer database. Information is not divulged to third parties, but we keep the registration for 5 years. When paying by credit card happens via a secure server where the information is encrypted before being sent over the Internet. Complaints If for some reason do not receive a confirmation of your order and you have not received an error message from the system, you can write to the address below or call us. Complaints about the booking process, the booking or the stay must be made within a reasonable time after you discovered the defect or should have discovered the error by looking through your confirmation. You can complain in writing or orally. One year after the stay terminates the right to claim under the Sale of Goods Act §83 paragraph. 1, unless otherwise agreed.