Terms and conditions
Below you will find useful information regarding the use of online booking. You can read, among other things, about how we process your entered information, how you receive your receipt in connection with a purchase and much more.

All prices stated in DANHOSTEL Danmarks Vandrerhjem's online booking system are, like everywhere else on the website, stated in Danish kroner including VAT and all taxes unless otherwise stated and clearly stated in the situation in question.

Payment is made by using one of the approved payment cards / credit cards in online booking, including Dankort, Visa and Mastercard. The international payment cards are subject to a fee on trade that takes place through online booking. The size of the fee will be stated in the transaction before the transaction is finally closed. All online shopping in DANHOSTEL Danmarks Vandrerhjem's online booking system is subject to an administration fee of DKK 10.

Information about trading on the Internet
You can safely shop on the Internet through our online booking system. As a consumer, you are basically insured in relation to any misuse of your credit card online and there is therefore no deductible for misuse of your payment card via the Internet. You can read more about how you as a consumer should relate to payments online at the following websites: www.betaling.dk, www.fdih.dk.

Shipping and delivery
When booking and paying for a room and other purchases such as breakfast, linen rental, etc., you will be presented with a contract / confirmation from Danhostel Sønderborg Vollerup, in which the accounts for your purchase appear. The contract can be printed out from the website after the booking has been completed, and it will also be sent to your e-mail immediately after the purchase, if the correct e-mail address is stated when ordering.

Delivery of the ordered product takes place on arrival at Danhostel Sønderborg Vollerup on the day of arrival (and ends on departure on the day of departure). Both of these times are stated in the above contract.

Number of guests
Children aged 0 to 1 do not need to be booked in, with their own bed. We rent a cot / weekend bed, they can also sleep with the parents.
From the age of 2, a bed must be booked for them. They can still sleep, by the parents.

Right of withdrawal and refund
You have the option to cancel your booking on the following terms:

Stays can be canceled up to 7 days before arrival.

In the event of timely cancellation, the full amount will be refunded - however, except for DKK 200 per. room and DKK 500 per. cottage considered as administration fee.
If you cancel later than the timely cancellation deadlines, you will lose the entire amount paid.
The cancellation must be in writing and must be addressed directly to Danhostel Sønderborg Vollerup

Registration of information
DANHOSTEL Danmarks Vandrerhjem registers your name, address, e-mail and other information provided in connection with the purchase in its customer directory. The information is not passed on, but DANHOSTEL Danmarks Vandrerhjem retains the registration for 5 years.

DANHOSTEL Danmarks Vandrerhjem uses server-side cookies and a secure connection to create security about the information you provide on the site.

When paying by credit card, the registration is done via a secure server, where the information is encrypted before it is sent over the Internet.

Complaint processing
If for any reason you do not receive your contract confirming your purchase and you have not received an error message from the system, then you can write to the address below or call us.

Complaints about the booking process, the booking itself or the product (stay) must be made within a reasonable time after you have discovered the error or should have discovered the error by regular review of your contract. You can complain in writing or orally. One year after receipt of the goods (stay), the right to complain ceases in accordance with the Purchase Act §83, paragraph. 1, unless otherwise agreed.

When Danhostel Sønderborg Vollerup receives your complaint about an item, the complaint will be processed as soon as possible. Danhostel Sønderborg Vollerup will decide whether the received item should be refunded, exchanged or whether a price reduction should be given.

Business information
Danhostel Sønderborg Vollerup
Mommarkvej 22
Phone 74423990
Email Vollerup@danhostel.dk
Website https://www.danhostel-sonderborg-vollerup.dk/

CVR No. 37776149