Here you will find useful information concerning the use of online booking. You can read about how we treat your personal information when using online booking, how you will recieve a receipt for your purchase and much more.
Payment All prices in online booking are written in danish kroner (DKK) with sales tax included unless stated otherwise.
Payment is made by using one of the approved credit cards in online booking, including Dankort, Visa, Mastercard/Eurocard and Diners among others.
There are no extra charges included when using online booking.
Shipping and delivery
When you book a cabin you will see a contract with the billing information and purchase information on the screen at the end of the booking process. This contract can be printed out from the homepage. If you supply a valid e-mail address you will also receive an e-mail with this information.
Delivery of the product which you have booked online happens when you arrive on the day of arrival (and ends on the departure date). Both of these dates are written in the contact mentioned above.
Cancellation and money back
You can cancel your online booking on the following terms:
One or two nights can be cancelled until 3 days prior to arrival.
Three or more nights can be cancelled until 7 days prior to arrival.
By cancelling you will get a full refund except for an administration fee of DKK 100.
By cancelling later than described above you will not get any refund.
Privacy and handling of personal information We register your name, address, e-mail address and other information given when booking online. This information is kept in our customer database. The information is not given to a third party but the registration is kept in our database for 5 years.
We use server side cookies and a secure connection to secure the information you give when using online booking.
Payment with a creditcard happens on a secure server where the information i encrypted before being sent over the internet.
Complaint concerning the booking process or the received product must happen within a reasonable time after you have seen the mistake or should have seen the mistake by looking through your contract. You can complain either by letter or by phone. Your right to complain expire after 1 year from the date receiving your product in accordance to Danish law.
When we receive a complaint about a product the complaint will be dealt with as soon as posible. We will evaluate wheather or not to refund the full amount or to compensate.